20 meilleures offres (it analyst, thornhill, on) (à pourvoir)

Product Support Analyst
CMiC —Toronto, ON
- De 45 000 $ à 55 000 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Bases de données
- Baccalauréat
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Analyst III, Security Strategy, Architecture & Innovation
Moneris Solutions —Toronto, ON
- De 85 000 $ à 119 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- DevOps
- Congés payés
Telecommunication Analyst
Canaccord Genuity Corp. —Toronto, ON
- De 80 000 $ à 95 000 $ par an
- Temps plein
- Microsoft Outlook
- Service à la clientèle
- Esprit d'analyse
il y a 11 jours
Analyst II, Security GRC
Moneris Solutions —Toronto, ON
- De 66 000 $ à 93 000 $ par an
- Temps plein
- Travail hybride
- Esprit d'analyse
- Baccalauréat
- Affaires
Cybersecurity Security Analyst
MSP OPERATIONAL CORP —Richmond Hill, ON
- De 80 000 $ à 90 000 $ par an
- Temps plein
- Azure
- SQL
- Gestion de projet
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Senior System Analyst - Application and Integration (Developer)
Mackenzie Health —Richmond Hill, ON
- De 50,54 $ à 59,44 $ de l’heure
- Temporaire
- Télétravail
- Azure
- Informatique
- Ingénierie
Business Systems Analyst
ISG Search Inc —Toronto, ON
- Temps plein
- Travail hybride
- AWS
- Esprit d'analyse
- Agile
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il y a 4 jours
Sr. HR Workday Analyst
Teranet —Toronto, ON
- De 110 000 $ à 130 000 $ par an
- Temps plein
- Microsoft Office
- Baccalauréat
- Amélioration continue
- Programme d'Aide aux Employés
Senior Analyst, Security Operations
Moneris Solutions —Toronto, ON
- De 113 000 $ à 149 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Esprit d'analyse
- En présentiel
il y a 10 jours
Service Asset & Configuration Management (SACM) Analyst
Bevertec —Toronto, ON
- De 50 $ à 60 $ de l’heure
- Travail hybride
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Analyst III, Security Business Advisory and Consulting
Moneris Solutions —Toronto, ON
- De 85 000 $ à 119 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- DevOps
IT Security Analyst
Tekstaff IT Solutions —Scarborough, ON
- De 54 $ à 67 $ de l’heure
- Contrat
- Travail hybride
- Azure
- Informatique
- Anglais
Postuler rapidement
14 h
Threat Intelligence Analyst
Procom —Toronto, ON
- De 40 $ à 50 $ de l’heure
- Embauche urgente
- Travail hybride
Postuler rapidement
13 h
Technical Support Analyst
YM Inc. —North York, ON
- De 65 000 $ à 70 000 $ par an
- Temps plein
- Informatique
- Windows
- Bases de données
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
il y a 11 jours
Incident Response Analyst (Intermediate)
Procom —Toronto, ON
- De 57,75 $ à 77,00 $ de l’heure
- Embauche urgente
- Travail hybride
- Azure
- Esprit d'analyse
- Services financiers
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il y a 10 jours
Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
- Informatique
- Microsoft Outlook
- Informatique
- Bourses d'Études
Network Security Analyst
Procom —Toronto, ON
- De 49,50 $ à 66,00 $ de l’heure
- Embauche urgente
- Travail hybride
- DevOps
- Compétences en communication
Postuler rapidement
il y a 11 jours
Security Analyst (SOC)
Finney-Taylor Consulting Group —Toronto, ON
- Azure
- AWS
- Esprit d'analyse
il y a 7 jours
Senior IT Security Analyst
Procom —Toronto, ON
- Embauche urgente
- Travail hybride
- Azure
- Informatique
- AWS
Postuler rapidement
13 h
Business System Analyst - Sales Audit and Finance
YM Inc. —North York, ON
- De 80 000 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Oracle
- Vente
- Microsoft Office
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
13 h

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it analyst (thornhill, on)

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Product Support Analyst

CMiC -
Toronto, ON

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Détails du poste

Temps plein
De 45 000 $ à 55 000 $ par an

Profil recherché

Français
Service à la clientèle
Soutien technique
Bases de données
Baccalauréat
Compétences en communication

Description complète du poste

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Position Scope

We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Duties & Responsibilities

Answer client queries and provide basic direction and training on common issues
Triage product queues and prioritize issues according to their severity
Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
Participate in project and team meetings; interacting and collaborating with team members
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed

This role is for you if:

You would rather spend most of your time on challenging issues rather than handling simple support requests
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

Requirements

College/University Degree
Proficiency in spoken and written French
Excellent communication skills, both verbal & written
Exceptional analytical and problem-solving skills
A passion for exploring new software, ability to grasp new concepts and learn quickly
Extremely detail oriented with the ability to manage and prioritize workflow
Facilitate communication of information between team members and Product Groups
Previous technical support experience or customer service experience
Able to operate in a fast-paced environment
Team-player, strong work ethic and a positive attitude

Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness focus including virtual yoga classes and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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Senior Analyst, Security Operations

Service Asset & Configuration Management (SACM) Analyst

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Technical Support Analyst

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Endpoint Systems Support Analyst

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Security Analyst (SOC)

Senior IT Security Analyst

Business System Analyst - Sales Audit and Finance

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it analyst (thornhill, on)

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