20 meilleures offres (customer service manager, winnipeg mb) (à pourvoir)

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il y a 8 jours
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Operations Manager - Fastfrate Group (Winnipeg)
Challenger Motor Freight Inc —Winnipeg, MB
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IntouchCX —Winnipeg, MB
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Inbound Customer Service Supervisor (10 years of Work Experience)
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Operations Manager
IntouchCX —Winnipeg, MB
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il y a 5 jours

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Service Manager - Gardencity Mall

Canadian Tire -
Winnipeg, MB

Postuler dès maintenant

Détails du poste

Temps plein
Il y a 8 jours

Profil recherché

Sens de l'organisation
Compétences en communication

Description complète du poste

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

As a member of the store"s Management Team, the Service Manager is responsible for leading and managing the Automotive Service Centre team by ensuring that the department operates efficiently with friendly and informed staff to offer the ultimate customer experience to build customer trust and loyalty. Reporting to the Store Manager/General Manager/Associate Dealer, the Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Automotive Service Centre.

Benefits:

An amazingly friendly team
Continued career opportunities
Profit-sharing (conditions apply)
Employee discount
Diverse, inclusive and safe working environment
Work-life balance
Flexible work hours
Ongoing training and learning
Scholarship opportunities
Reward and recognition program
Group benefit plan (conditions apply)
On-site parking
Public transportation nearby
Free coffee
Working for an employer that"s involved in the community
Working for a locally owned business
And much more!!

Responsibilities:

Foster a culture that values excellent customer service.
Maintain the quality of the department"s presentation to ensure customer expectations are met.
Achieve sales goals, productivity and customer service targets set by the Associate Dealer.
Develop and implement a long-term strategy and action plan to attract and retain customers.
Review and implement Service Centre policies and procedures.
Plan and manage work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
Manage team members" performance, provide informal and constructive feedback, and recognize achievements and efforts.
Prepare work schedules that meets business needs while working withing budget guidelines.
Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
Keep abreast of best practices and key factors impacting the Service Centre business.
Ensure that there is a training structure and that professional development strategies are implemented within the Automotive Service Centre.
Help with the store opening and closing responsibilities.
Assist in selecting and orientating new employees.
Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
Build and maintain rapport with internal and external customers or vendors as required.

Requirements / Skills

Supervisory, leadership and/or managerial experience or relevant experience
Ability to work shifts (days, evenings, week-ends and holidays)
Excellent knowledge and understanding of automotive service and financial principles
Excellent knowledge of market trends and competition in the automotive service industry
Entrepreneurial, results-oriented and team-oriented
Approachable
Strong communication and organizational skills
Ability to plan, organize, communicate, delegate and follow-up team"s activities and projects
Valid driver"s license for province of employment
Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
Ability to work effectively with auto parts ordering systems and computerized work order systems
Ability to work in a fast-paced environment
Experience in a Canadian Tire store (asset)
Knowledge of COSTAR (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type:New

Job Type:
fulltime

Diploma / Certificate

Postuler dès maintenant

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service manager (winnipeg mb)

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