20 meilleures offres (customer service, greater toronto area, on) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service (greater toronto area, on)

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Technical Showroom Sales Consultant - Wine Cellar Storage and Cooling

Rosehill Wine Cellars Inc
Toronto, ON

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Détails du poste

Temps plein
À partir de 100 $ par an

Profil recherché

Vente au détail de luxe
Utilisation d'un ordinateur
Vente
Service à la clientèle
E-commerce
Ventes internes
Baccalauréat
Construction et rénovation
Compétences en communication
Vente au détail
Ventes de technologie

Description complète du poste

Great Personality Wanted for our Mississauga showroom. This is for an in office role and cannot be covered by a remote employee. IF YOU DO NOT LIVE IN THE TORONTO AREA, NO NEED TO APPLY. ONLY GREATER TORONTO AREA CANDIDATES WILL BE CONSIDERED AND WE ARE NOT SPONSORING ANY OVERSEAS CANDIDATES.

Rosehill Wine Cellars is looking for a Technical Showroom Sales Consultant to join our Mississauga team. This is a showroom and inside sales role focused on helping customers choose the right wine storage, wine cooling, custom wine cellar and wine accessory solutions.

This role requires someone who is comfortable working in Shopify and Shopify POS. The right person should be able to process showroom and phone orders accurately, look up products, manage customer information, support online order inquiries and keep sales activity organized through our systems.

This is not a general retail sales floor position. We are looking for someone with showroom, inside sales, technical sales, premium product, home improvement or specialty product experience who can combine strong customer service with accurate order processing and product knowledge.

About Rosehill Wine Cellars

Rosehill Wine Cellars is one of Canada’s leading wine storage and wine cellar specialists. We work with clients across Canada on wine racks, wine cabinets, wine cooling systems, cellar accessories and custom wine cellar projects.

Our Mississauga showroom gives customers a place to explore product options, ask questions and get practical guidance before making a purchase. We are looking for someone who can represent the brand professionally, learn our product categories in depth and help customers feel confident in their decisions.

About the Role

As a Technical Showroom Sales Consultant, you will support customers who contact us by phone, email, web inquiry and showroom visit. Some customers know exactly what they need. Others need help understanding the best option for their space, budget and application.

Your role is to qualify the customer’s needs, explain product options clearly, prepare quotes, process orders, manage Shopify POS transactions and support the customer through the sales process. This role requires strong communication, organization, attention to detail and confidence using Shopify based sales systems.

What You’ll Do

Greet and assist showroom visitors in a professional and helpful manner
Respond to inbound customer inquiries by phone, email and web lead
Help customers choose wine racks, wine cabinets, cooling systems, accessories and related products
Use Shopify and Shopify POS to look up products, process orders, manage customer information and support sales activity
Process showroom orders, phone orders and online order inquiries accurately
Prepare quotes and sales orders with strong attention to product details, pricing and customer information
Ask the right questions to understand the customer’s space, goals, budget and timeline
Follow up with customers on quotes, product questions and open opportunities
Coordinate with internal team members on inventory, order details, shipping and project requirements
Maintain an organized showroom and ensure products are presented professionally
Learn product specifications, sizing, applications and installation considerations
Support both simple product purchases and more consultative custom project inquiries
Build trust with customers through clear communication, product knowledge and accurate follow through

What We’re Looking For

We are looking for someone with experience in a consultative sales environment and hands on experience using Shopify and Shopify POS.

Ideal experience may include showroom sales, inside sales, technical sales, design centre sales, trade counter sales, premium home products, construction products, appliances, HVAC, cabinetry, flooring, lighting, plumbing fixtures, home improvement, specialty products or a similar customer focused role.

You should be comfortable working with customers who expect knowledgeable advice, accurate information and professional service. You should also be comfortable using technology throughout the sales process, including product lookup, order entry, payment processing, customer records and follow up.

Required Qualifications

3 or more years of experience in showroom sales, inside sales, technical sales or a similar consultative sales role
Hands on experience using Shopify
Hands on experience using Shopify POS
Strong communication skills by phone, email and in person
Comfortable learning technical products and explaining them clearly to customers
Strong attention to detail when preparing quotes, orders and customer notes
Professional, reliable and organized
Comfortable using computers, email, order systems and basic office software
Able to work independently in a showroom and office environment

Nice to Have Experience

Experience with home products, construction products, appliances, HVAC, cabinetry, flooring, lighting, plumbing fixtures, wine products or luxury goods
Experience working with homeowners, designers, builders, contractors or trade customers
Experience with ecommerce customer service or online order support
Experience updating product information, checking inventory or supporting backend Shopify workflows
Experience with shipping, fulfillment or order coordination

Who This Role Is Best Suited For

This role is a strong fit for someone who enjoys helping customers make informed decisions and prefers a professional showroom environment over a busy general retail setting.

You may be a good fit if you have worked in a showroom, design centre, trade counter, technical product environment, premium home product category or specialty ecommerce business and want to develop deeper product expertise.

Who This Role Is Not Suited For

This role is not ideal for someone looking for a basic cashier, clothing store, grocery, mall sales floor or high volume general store position.

While the role includes showroom visitors and POS transactions, the focus is consultative selling, Shopify based order accuracy, product knowledge, technical detail and customer guidance.

Schedule and Work Environment

This is an in person role based at our Mississauga showroom and office.

You will work with inbound customers, showroom visitors, Shopify POS, online order inquiries and internal team members in a professional environment. The role requires someone who is comfortable balancing customer service, sales follow up, product learning and order accuracy.

Compensation

Compensation will be based on experience.

Please include your salary expectations when applying.

Why Join Rosehill Wine Cellars

You will be joining a specialized company with a strong reputation in wine storage and custom wine cellar solutions. This is a good opportunity for someone who wants to move beyond general retail and build deeper experience in technical showroom sales, premium products, Shopify based order management and consultative customer service.

How to Apply

Please apply with your resume and a brief note outlining your relevant showroom, inside sales, technical sales, Shopify, Shopify POS or premium product experience.

We are especially interested in candidates who have worked with customers in a consultative environment, are comfortable learning detailed product information and have hands on experience processing orders through Shopify or Shopify POS.

Job Type: Full-time

Pay: From $100.00 per year

Benefits:

Dental care
On-site parking
Paid time off
Vision care

Shift:

8 hour shift

Education:

Bachelor's Degree (preferred)

Experience:

retail: 1 year (preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service (greater toronto area, on)

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