Posting is for a current vacancy at GraceMed.
About GraceMed
GraceMed is a growing multi-site healthcare organization offering a comprehensive range of plastic and cosmetic surgeries, aesthetic procedures, dermatology services, hormonal health, and medical-grade skincare. Our purpose is to help a growing number of patients realize their true self — and we deliver on that every day through world-class medical professionals, industry-leading treatments, and a patient experience that sets the standard in the industry.
About the Role
We are looking for a Clinic Manager for our Olde Oakville location — a high-performing, multi-service clinic offering dermatology and medical aesthetics. This is a leadership role for someone who thrives at the intersection of patient experience and operational excellence. You will be the steward of a team that delivers world-class dermatology and aesthetic treatments, and the person responsible for driving the clinic’s performance, culture, and growth.
Why Join GraceMed
- Competitive compensation: Base salary plus performance incentives, group benefits program, and team member discounts on medical-grade skincare and aesthetic services.
- Grow with us: GraceMed is growing and so are the people who lead it. Access to ongoing development, a connected network of clinic leaders, and a leadership team that invests in you.
- An industry you believe in: Work in an environment where patients leave feeling better about themselves — and where your leadership directly shapes that outcome.
- A team worth showing up for: Join a passionate, skilled team of dermatology and aesthetics professionals who take their work seriously and take care of each other.
What You’ll Do
As the Clinic Manager at Olde Oakville, you will own the full clinic experience: patient journey, team performance, operational flow, and revenue outcomes across our dermatology and MedSpa service lines.
Clinic Operations & Patient Experience:
- Ensure every patient interaction reflects GraceMed’s high-touch, white-glove standard — from first consult to follow-up care
- Manage clinic flow and scheduling across dermatology and medical aesthetics service lines to optimize provider time and patient access
- Own new patient conversion performance in partnership with Patient Coordinators and treatment providers
- Monitor and respond to funnel metrics including inquiries, show rates, and consult-to-treatment conversion
- Resolve patient concerns and service issues with professionalism and care
- Ensure compliance with GraceMed’s clinical protocols, regulatory standards, and operational policies
People Leadership & Team Development:
- Lead, coach, and develop a multi-disciplinary team including Patient Coordinators, Medical Aestheticians, Nurse Injectors, RNs, and Dermatology Leads
- Lead recruitment and onboarding for in-clinic roles
- Conduct regular 1:1s, performance conversations, and team huddles
- Build and maintain a positive, engaged team culture that reflects GraceMed’s values
- Manage physician and provider scheduling to maximize clinic capacity
Performance & Reporting:
- Drive daily, weekly, monthly, and annual revenue targets alongside the clinic team
- Analyze and act on KPIs to identify trends, opportunities, and gaps
- Report clinic performance and strategies to the Director of People Operations on a weekly basis
- Identify and implement improvements to clinic efficiency and patient throughput
What You’ll Bring
Required:
- Minimum 3 years’ experience in clinic management, healthcare operations, or a related leadership role
- Demonstrated ability to lead, develop, and hold accountable a multi-disciplinary team
- Strong patient or customer experience orientation with a track record of service excellence
- Experience working with performance targets, KPIs, and P&L reporting
- Proficient with EMR systems, scheduling platforms, and Microsoft Office / Google Workspace
- Outstanding communication skills — direct, warm, and effective across all levels
- Comfortable managing competing priorities in a fast-paced, patient-facing environment
An asset:
- Experience in medical aesthetics, dermatology, or a regulated healthcare setting
- Familiarity with Ontario Employment Standards and health clinic compliance requirements
- Experience with patient engagement software and practice management platforms
- Background in coaching or developing frontline healthcare or service teams
If you are a people-first leader who thrives in a fast-paced, patient-focused environment and wants to be part of building something exceptional — we want to hear from you.
GraceMed is an equal opportunity employer committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities at any stage of the selection process.
